Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that do not meet these criteria will not be accepted for return. Please ensure that all tags and labels are intact before sending the item back.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. It is important to keep an eye on your email for our response to ensure a timely return process.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the item is not received by us, we cannot issue a refund. Please retain your shipping receipt until the return is processed.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and may offer a replacement or refund based on the circumstances. Timely communication is essential for resolving these issues effectively.
Final Notes
By making a purchase at rageessence.com, you agree to abide by our Return and Refund policy. We reserve the right to update or modify this policy at any time, and such changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. Thank you for shopping with us.